Frequently asked questions

How many people work for you?

I mainly work by myself. This way I can always ensure that you will be getting a top class service, and that each stage of the decorating is carried out and finished the way I would want it to be done in my own house.

Do I need to remove furniture from the room?

I do ask that you remove small and fragile objects from the room before I start decorating, however you can leave all other items. On the day I start I will move all items in to the middle of the room, and cover with protective sheets. All carpets and floorings will also be fully covered.

How far do you travel?

I do not add on any additional travel costs if the work is within Exeter and the surrounding towns, i.e.-  Tiverton, Honiton, Exmouth, Budleigh Salterton and Crediton. If the work is over half an hours drive from Exeter, a small travel rate does apply (please ask for further details).

Are there any ‘hidden extras’?

NO…All my prices are made very clear on my quotation before I start the work. If at some stage of the job you would like some extra work carried out, I will once again put this in writing for your approval before any work is started.

How and when do I pay the final bill?

Most of my customers pay by cheque; however I do accept cash. Payment is due within 7 days of the work being finished.  If the work is substantial and several weeks’ worth, I may request an interim payment after completing initial stages of the job.

What hours do you work?

My normal hours are from 8am to 5pm Monday to Friday. However I do also work during evenings, nights and weekends if it is more suitable to the customer.

I think I need scaffolding, who arranges it?

Most of my customers ask if I can arrange a scaffolding company for them. In doing so I obtain 3 different prices to ensure I am getting the best price for you. I can also hire other equipment such as, cherry picks and skips.

If you have any other questions not answered here, please contact me!

(c) 2007 Rob Gardner Professional Decorator. E&EO